Question 1

How do ChronoFlow subscriptions renew?

Accepted Answer

ChronoFlow subscriptions renew automatically at the end of each billing period unless they are cancelled before the renewal date. The billing interval and price are displayed before purchase.

Question 2

What happens when I cancel?

Accepted Answer

Cancellation stops future renewals. It does not immediately end access. Paid features remain available through the end of the current paid billing period.

Question 3

Will I receive a prorated refund after cancellation?

Accepted Answer

Generally, no. Cancelling prevents the next renewal, but fees already paid for the current billing period are not prorated or refunded except where required by applicable law or the rules of the payment platform that processed the purchase.

Question 4

Where do I manage an Apple subscription?

Accepted Answer

Apple App Store subscriptions are managed through the user’s Apple ID subscription settings.

Question 5

Where do I manage a Google Play subscription?

Accepted Answer

Google Play subscriptions are managed through the user’s Google Play subscription settings.

Question 6

Where do I manage a website subscription?

Accepted Answer

Website subscriptions are managed through the ChronoFlow billing portal associated with the account used to purchase the subscription. Sign in to the Member Portal to open billing tools.

Question 7

Why was I charged again?

Accepted Answer

ChronoFlow subscriptions are recurring and automatically renew unless cancelled before the renewal date. Review the platform where the subscription was purchased to confirm renewal status and billing history.

Question 8

Can ChronoFlow cancel an Apple subscription for me?

Accepted Answer

No. Apple controls App Store billing and subscription management. ChronoFlow cannot directly cancel an Apple subscription or modify Apple billing records.

Question 9

Can ChronoFlow issue an Apple refund?

Accepted Answer

Apple controls App Store refunds. Refund requests for Apple purchases must be submitted to Apple and are subject to Apple’s policies.

Question 10

Can ChronoFlow issue a Google Play refund?

Accepted Answer

Google Play purchases are subject to Google’s billing and refund processes. Users should begin through Google Play support or their purchase history.

Question 11

How are website refunds handled?

Accepted Answer

Website purchases are reviewed according to the ChronoFlow Terms of Service, applicable law, and the circumstances of the transaction. Contact support only for unresolved website billing issues.

Question 12

What if my payment failed?

Accepted Answer

The payment platform may retry the payment. Access may be limited or suspended if payment cannot be completed. Users should update their payment method through the platform where they subscribed.

Question 13

I cannot sign in.

Accepted Answer

Use the same sign-in method originally used to create the account. Select Sign in with Apple if the account was created with Apple, or Sign in with Google if created with Google. Confirm internet access, restart the app, and update to the latest version.

Question 14

Why does my Apple sign-in email look unfamiliar?

Accepted Answer

Users who selected Hide My Email may see an Apple private relay address associated with their account. They should continue using Sign in with Apple rather than attempting to create a second account.

Question 15

Can support tell me my password?

Accepted Answer

No. ChronoFlow and its support personnel cannot view Apple, Google, or other identity-provider passwords.

Question 16

Can I merge two ChronoFlow accounts?

Accepted Answer

Account merging may not be available. Users should avoid creating duplicate accounts and should sign in with the original authentication method. Contact support only if paid access is attached to the wrong account and self-service restoration does not resolve it.

Question 17

How do I change profile information?

Accepted Answer

Users should update editable profile information through account or profile settings within ChronoFlow. Changes to foundational profile information may materially affect analytical outputs.

Question 18

How do I delete my account?

Accepted Answer

Use the account-deletion controls available in ChronoFlow account or settings screens. Certain records may be retained where required for security, fraud prevention, billing reconciliation, legal compliance, or legitimate business purposes, as explained in the Privacy Policy.

Question 19

The app is not loading or responding.

Accepted Answer

Confirm internet connectivity, force-close and reopen the app, update to the latest version, restart the device, temporarily disable VPN or network-filtering tools if applicable, and retry later if a service interruption is occurring.

Question 20

A response appears stuck.

Accepted Answer

Allow reasonable processing time. Keep the app open if possible. If response-completion notifications are enabled, the app may notify the user when processing is complete. Then confirm connectivity, reopen the conversation, retry once, and avoid submitting the same request repeatedly.

Question 21

The information displayed appears incorrect.

Accepted Answer

First verify the profile inputs, including date, time, location, current location, and any other relevant details. Incorrect or incomplete inputs may materially affect results. A technical issue means the app failed to function as designed. Disagreement with an interpretation, analysis, or guidance output is not necessarily a technical defect.

Question 22

How do I report a reproducible bug?

Accepted Answer

Include a concise description, exact steps to reproduce, expected result, actual result, device model, operating-system version, app version, screenshots or screen recording where helpful, approximate date and time, and whether the issue occurs repeatedly. Do not submit unnecessary personal information.

Question 23

Where can I read the Privacy Policy?

Accepted Answer

The ChronoFlow Privacy Policy is available at https://chronoflow.us/privacy.

Question 24

How do I request account deletion or access to my data?

Accepted Answer

Use the in-app account tools where available. For unresolved privacy requests, email support@chronoflow.us with the subject Privacy Request. Contact support from the email associated with your ChronoFlow account when possible.

Question 25

What should I avoid sending by email?

Accepted Answer

Never send passwords, full credit-card numbers, authentication codes, private keys, complete financial-account numbers, highly sensitive medical records, or government identification unless specifically and securely requested for a legally required process.

Question 26

Does support need my full birth or profile information?

Accepted Answer

Generally no. Support may need limited account identifiers or screenshots to diagnose technical issues, but users should not send more personal information than necessary.

Question 27

How do I restore an Apple purchase in ChronoFlow?

Accepted Answer

Use Restore Purchases when you previously purchased a ChronoFlow subscription through Apple but the app does not recognize it on the current device. 1. Confirm that the device is signed into the same Apple ID used for the original purchase. 2. Open ChronoFlow. 3. Navigate to the subscription or account screen. 4. Select Restore Purchases. 5. Allow the app several moments to verify the App Store receipt. 6. Close and reopen the app if access is not immediately updated. Restoring purchases does not create a new charge.

Purchase Method	Managed By	Cancellation	Refund Requests	Support Role
Apple App Store	Managed by Apple	Apple subscription settings	Apple	ChronoFlow can help diagnose entitlement or restoration issues but cannot modify Apple billing records
Google Play	Managed by Google	Google Play subscription settings	Google	ChronoFlow can help diagnose entitlement issues but cannot directly modify Google billing records
ChronoFlow Website	Processed through Stripe	ChronoFlow billing portal	ChronoFlow subject to Terms and applicable law	ChronoFlow can review unresolved website billing issues

ChronoFlow Support

What ChronoFlow Support Covers

Quick Help

Subscriptions & Billing

Restore Purchases

Troubleshooting

Account Access

Technical Issues

Privacy & Data

Still Need Help?

Response Expectations

Billing Responsibility